Privacy Policy

Data Fiduciary

Ladders Social ("we", "us", "our") is the Data Fiduciary under the Digital Personal Data Protection Act, 2023 for personal data processed through Rungs and this website.

Categories of personal data collected

We may collect the following.

A · Account data

• Name
• Email address
• Phone number, if provided
• Login credentials

B · Contact data entered by you

• Names of third parties
• Phone numbers
• Email addresses
• Notes and contextual information
• Professional details

C · Usage data

• Device information
• IP address
• Interaction logs
• AI query metadata

Lawful basis for processing

We process personal data on the basis of:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests, as permitted by law

Third-party contact data

Rungs works over the relationships you already have, so much of what you enter is information about other people. You confirm that:

• You have a lawful basis to store information about third parties.
• You are responsible for compliance with applicable privacy laws.

Ladders Social does not independently verify third-party consent.

Data storage and retention

By default:

• Data is stored on secure servers.
• Hosting is within India or another compliant jurisdiction.

You may opt out of server-side storage. Where you do:

• Data may be stored locally on your device.
• AI functionality may be limited.

We retain personal data only as long as necessary to provide the service or to meet a legal obligation.

Data security

We implement:

• Encryption in transit
• Access controls
• Secure cloud infrastructure
• Role-based access limitations

No system is completely secure, and we do not claim otherwise.

Your rights under the DPDP Act

You have the right to:

• Access your personal data
• Request correction
• Request erasure
• Withdraw consent
• Seek grievance redressal

Cross-border transfers

Data may be processed outside India where legally permitted and subject to adequate safeguards.

Children's data

Rungs is not intended for individuals under 18 years of age.

We do not knowingly process children's data.

Policy updates

We may update this policy from time to time. Continued use of Rungs after an update constitutes acceptance of the revised policy.